Paddy Mason

Hi, my name is Patrick Mason, but most people call me Paddy. I am the current IT Service Management Intern here at TIP. I am originally from Manchester, and I study Computer Science at Liverpool John Moores University. I work alongside my manager Ryan Wigley, as well as Chris Wilkinson and Dony Victor, who are all lovely, and have been very helpful with showing me the ropes of IT Service Management. So far, I’m really enjoying my placement. It has been a learning journey from the very beginning, and I look forward to continuing this for the rest of the year.

What attracted you to TIP Group?

When I first found this placement opportunity, I was initially drawn in by the job role itself, as I have always had a keen interest in IT, so I thought it would be an ideal match for me. When looking into the company further, I found that their values closely aligned with my own, which made me think that it would be a perfect working environment for me to be a part of.

Describe your experience at TIP in three words:

Exciting, educational, fun

What does a typical day for you involve?
Most of my work is done in ServiceNow, and one of my main responsibilities is responding to tickets that have been opened by users. As well as this, I am responsible for making some changes in our ServiceNow environment, when they are needed. My responsibilities vary quite a bit day by day, but I am always working hard to improve our platform, and assist users with any problems they may have.

What have you learned/developed since the start of your internship?
Before starting my internship, I had never encountered ServiceNow, or any other ITSM tools. As a result of this, one of the biggest things that I have learned is how to work inside the ServiceNow environment, as well as how to effectively and efficiently assist users with any problems or queries they may have.

What is your favourite thing about working for TIP?
My favourite thing about working for TIP has to be the people. Ever since joining TIP, I have been met with nothing but friendly people, who are always there to lend a hand when it’s needed, or even just have a chat with.

What is your favourite snack?
Pretzels

What is your favourite movie?
Parasite

What is the best advice you have ever received?
"Keep slaying" - Reagan

What is your favourite random fact?
A million seconds ago is 11.5 days ago, but 1 billion seconds ago is 1993.

Do you have any hobbies?
I like cycling, going to the gym, and playing tennis when I can, as well as a bit of gaming.

What is one thing that makes your day instantly better?

An iced coffee!

 

About the Role

The Role:

  • Management of change advisory board meetings with the business

  • Handle incident and service request management processes within ServiceNow

  • Participate in problem management activities to identify root causes and prevent recurring issues

  • Assist in the testing and implementation of new IT platforms for the business

  • Contribute to the development of a knowledge base for IT support and ServiceNow usage

  • Work alongside the Operations, Marketing & Network Interns on varied projects

  • Willingly take on ad-hoc assignments, tasks, and projects as requested by team members, supervisors, or fellow interns to support the team's goals and objectives

  • Conduct research on industry trends, best practices, and emerging technologies to stay informed and contribute to the team's knowledge base

 

Skills and Competencies:

  • Studying a degree in Computer Science or any other related course, and currently in the second year of the course

  • Good standard of troubleshooting skills

  • Ability to prioritize and work on multiple projects at any one time

  • Flexible attitude to working both in a team environment as well as individually

  • Competent with technical packages such as Microsoft Office

  • High standard of verbal and written communication

 

Your top tips for applying for the role:

Be yourself, show enthusiasm and passion.

 

Applications for this internship are now OPEN – deadline 31st January 2025

Apply by emailing your CV and cover letter to: patrick.mason@tip-group.com